UK and European Capability
Customer Champions has an experienced team to deliver your customer relationship projects across the UK and Europe. Click on the names below for detailed bios.
Managing DirectorAreas of expertise: passionate about organisations not only listening to the customers, but acting upon it in way that is profitable for both them and their customers.
DirectorAreas of expertise: understanding customer or employee needs; identification of the drivers of loyalty; focusing organisations on delivering against these profitably.
|Jacqueline van Krieken
AssociateAreas of expertise: marketing, sales and product management (from introduction to after-sales) of services/products in the business market.
Julie’s areas of expertise are with regards to helping clients with M&A and business integration, employee engagement, resourcing, performance management, organisation development and employee relations, and aligning these with delivering a customer centric business.
AssociateAreas of expertise: international qualitative research methods (including expert and in-depth interviews, focus groups and case studies) and quantitative methods (including structured personal interviews, telephone interviews, observation).
Portfolio analytics, marketing performance analytics, data mining & aggregation, marketing business case modelling with what-if scenarios (for product bundling, loyalty programmes, etc), DM automation, forecasting & planning.