Institute of Customer Service

Institute of Customer Service

Leading customer service performance and professionalism.


UK Customer Experience Awards

Delivering great customer service is an important aspect of being successful in business, but thinking about the overall customer’s experience can have a more far reaching impact on business performance. The UK Customer Experience Awards are the first of their kind in the UK.

engage customer reduced



Customer engagement

Excellent internet-based service for latest and greatest activity in Customer Engagement

The WOW! Awards

The WOW! Awards

The WOW! Awards is a unique customer service programme that improves multiple areas of organisations by focusing on customer compliments.

bbtv - highly experienced video production company


An award winning, video production company with in depth knowledge of recording interviews, focus groups and vox pops for consumer research, locally, nationally and worldwide.

Association of Users of Research Agencies

AURA (Association of Users of Research Agencies)

A forum for the exchange of experience and points of view by a group of researchers in organisations commissioning market research.

Vogel and Vogel Inc

Vogel and Vogel Inc

Vogel and Vogel specialises in the creation of customised programs that focus on organisation and human resources development.

Customer Service Manager

Customer Service Manager

An e-magazine for customer service professionals.

creative triangle

Creative Triangle

Where design takes shape, and helps communiacte customer feedback