Privacy

Customer Champions Privacy Policy

Customer Champions Limited (“we”/”us”) are committed to protecting and respecting any personal information you share with us.

This poloicy describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.

We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties.

The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.

This version of our Privacy Policy is live from 27th April 2018.

What information do we collect?

We collect information about you, how you use our website or when you make enquiries through either the website, email or telephone. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.

We collect information about you when you use our website or contact us directly. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).

The information we collect includes some or all of the following: Your name, email address, telephone number, company name, job title or description, details of services required / nature of enquiry, the pages you visited on our website and how long you visited us for; your IP address; your GPS location (where you have permitted access to this); the internet browser and devices you are using; cookie, pixels or beacon information, the website address from which you accessed our website; any information within correspondence you send to us.

How do we use this information?

Customer Champions will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

There are various ways in which we may use or process your personal information. We list these below:

Consent:

Where you have provided your consent, we may use and process your information to contact you from time to time about promotions, events, products, services or information which we think may be of interest to you.

You can withdraw your consent at any time by contacting us at contact@customerchampions.co.uk or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.

Contractual performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.

Legitimate Interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries

1. To respond to correspondence you send to us and fulfil the requests you make to us

Processing necessary for us to respond to understanding customers’ needs

2. To analyse, evaluate and improve our products and services (we will generally use data amalgamated from many people so that it doesn’t identify you personally)
3. To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in
4. For product or service development purposes

Processing necessary for us to operate the administrative aspects of our business efficiently and effectively

5. To verify the accuracy of information that we hold about you and create a better understanding of you as a customer;
6. For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access;
7. To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
8. To inform you of updates to our terms and conditions and policies.

Legal Obligation

9. We may process your personal information to comply with our legal requirements.

How do we share this information?

We do not sell your information to third parties, but we may share your information with third parties such as fieldwork agencies in the delivery of services you have purchased from us.

We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.

How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

We do not retain personal information in an identifiable format for longer than is necessary.
If we have a relationship with you (e.g. you are a customer), we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims.
Where we have obtained your personal information following a request for information, we hold your personal information for 3 years from the date we collect that information, unless during that period we form a relationship with you.  We hold your personal information for this period to give us an opportunity to form a relationship with you.
The only exceptions to the periods mentioned above are where:

a) the law requires us to hold your personal information for a longer period, or delete it sooner;

b) where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 6 years following the date of that complaint or query; or

c) you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further How can you manage the information we hold about you);

How can you manage the information we hold about you?

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you.

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).

You have the right to:

1) Ask for a copy of the information that we hold about you;
2) Correct and update your information;
3) Withdraw your consent (where we rely on it). Please see further How do we use this information;
4) Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
5) Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
6) Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.

You can exercise the above rights and/or manage your information by contacting us using the details below:

By post: Managing Director, Customer Champions Ltd, Charity Barn, Astwood Lane, Astwood Bank, Redditch, Worcs, UK, B96 6PS

By email: contact@customerchampions.co.uk

By phone: +44 (0) 1527 894521

If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:

Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Call: 0303 123 1113
Email: casework@ico.org.uk