This section contains articles designed to help you create a customer-focused company, discussions on evaluating employees' strengths and practical strategies to help employees' working days.

Recession presents unique opportunities – if you’re quick
Converting customer feedback into employee engagement
Employee Insight: Are organisations missing a trick?
Creating a customer orientated culture
What is a Customer Champion and why do we need them?
eBehaviour– how to avoid email overload
Emotional intelligence vs previous experience

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