Employee Focus

Welcome to the Employee Focus section of the Customer Champions website

This section contains articles designed to help you create a customer-focused company, discussions on evaluating employees’ strengths and practical strategies to help employees’ working days.

• Benefits of a Customer Champion
• Creating a customer-orientated culture
• Emotional intelligence vs previous experience – which one measures up?
• Employee engagement delivering improved customer experiences
• Employee insight into customer needs
• Engaging employees with customers
• How to become the customer’s champion
• Linking customer experiences and employee rewards
• Linking customer feedback to bonuses
• Rewarding Service or Sales?