Welcome to the Employee Focus section of the Customer Champions website
This section contains articles designed to help you create a customer-focused company, discussions on evaluating employees’ strengths and practical strategies to help employees’ working days.
- Benefits of a Customer Champion
- Creating a customer-orientated culture
- Customer service improvements in a tough market
- Emotional intelligence vs previous experience – which one measures up?
- Employee engagement delivering improved customer experiences
- Employee insight into customer needs
- Engaging employees with customers
- Linking customer experiences and employee rewards
- Rewarding Service or Sales?