UK and Europe

Colin Bates
Managing Director

Areas of expertise: passionate about organisations not only listening to the customers, but acting upon it in way that is profitable for both them and their customers.

Juliet Miller
Director

Areas of expertise: understanding customer or employee needs; identification of the drivers of loyalty; focusing organisations on delivering against these profitably.

Jacqueline van Krieken
Associate

Areas of expertise: marketing, sales and product management (from introduction to after-sales) of services/products in the business market.

Annie Brister
Associate

Areas of expertise: the exploration of the ‘why’ and the ‘how’ of customer behaviour, via qualitative research across a multitude of markets, and the production of actionable conclusions and recommendations to assist business decisions.

Ilke Kuhagen
Associate

Areas of expertise: international qualitative research methods (including expert and in-depth interviews, focus groups and case studies) and quantitative methods (including structured personal interviews, telephone interviews, observation).

Isobel Cogley
Associate

Areas of expertise: marketing strategy; marketing communications; press relations; competitor analysis; customer and prospect research; product management; development of report and accounts and presentations to city investors.