Juliet Miller, Director

Areas of expertise

Understanding customer or employee needs by identifying drivers of loyalty, and focusing organisations on delivering against these profitably.

Experience

After over many years of experience within the field of market research, ranging across every aspect of the discipline, Juliet joined Colin Bates in setting up Customer Champions.

Her degree in Psychology and later a diploma in Business Studies enhanced a both qualitative and quantitative grounding in research. Her qualitative background was gained from her years at The Qualitative Consultancy where she also developed her facilitation skills. Her customer relationship and employee satisfaction expertise comes from a number of years at NOP (and BEM) working with many and varied market sectors including telecommunications, finance, retail and healthcare. Her telecoms clients include Nokia, NTL, BT and AT&T. Her financial clients have included cahoot, Barclays Bank, MBNA, Capital One, Bristol & West and Lloyds Bank (Private and Retail).

Juliet has been responsible not only for providing direction on the various programmes she has worked on, but has played an active role in driving through action plans created through the facilitation of key tactical ‘action’ teams. She adds an analytical perspective to understanding the data, and any statistical or methodological implications. In addition, she provides a bridge between the client and the customer by, for example, facilitating group discussions and running workshops.

Before embarking upon her career in market research, Juliet worked for Saatchi & Saatchi and Ogilvy & Mather advertising agencies. She is also a full member of the Market Research Society.