Customer Champions was established in 1999, so we are celebrating ten years in business this year. Since 1999 we have seen customer feedback move from standalone customer satisfaction surveys to play a more strategic role that directly influences organisations’ policies. We are delighted to have played a part in this move.

Take part in our celebrations

• Read about how the profile of the customer has changed in the last 10 years
• Test your knowledge of the number 10 in our fun quick quiz
• Remind yourself what was happening 10 years ago

Articles

• Findings from the Customer Champions benchmarking survey
• Recession presents unique opportunities – if you’re quick