3 July 2008
Customer Champions Maximising the Value of Customer Feedback
Client Feedback
"Serco selected Customer Champions to better understand the value we deliver to our customers and in which areas we can increase this They interviewed..." Read More
M.D. Private Sector, Serco Solutions

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Converting customer feedback into employee engagement

Can you see the wood for the trees? Optimising customer feedback
from multiple sources

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Where are you on the customer feedback cycle?

95% of organisations measure customer feedback, yet only 10% implement change because of it. The challenge facing organisations is not asking customers for feedback (95% do), but is in effectively communicating it internally (50% do), planning to act upon it (30% do), implementing change because of it (10% do), and communicating change to customers (5% do). Customer Champions' expertise is in helping clients effectively tackle these challenges. Find out more.

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